Strategy Advancement Advisor · Strategic Transformation · Change Management & Communications
Louisville, KY · 502-472-7212 · jheitkemper13@gmail.com · linkedin.com/in/jheitkemper
Strategy, change, and learning leader with 18+ years guiding cross-functional transformation in regulated, matrixed organizations. Translates business priorities into actionable change and communication plans, governance rhythms, enablement interventions, and adoption metrics.
Known for senior-leader influence, strong facilitation, and building scalable practices that accelerate readiness, adoption, and sustained performance across new processes, systems, and operating-model shifts.
Business issue/opportunity framing, prioritization, roadmaps, dependencies, sequencing
Impact and readiness assessments, stakeholder strategy, sponsor planning, reinforcement and sustainment
Executive messaging, multi-channel plans, narrative development, change champion networks
Sponsor enablement, team workshops, interventions to improve alignment and effectiveness
Dashboards, KPIs, feedback loops, issue triage, continuous improvement and hyper care stabilization
Risk/issue management, capacity planning, cross-functional alignment in matrix environments
Role-based learning paths, performance support, knowledge transfer, operating-model adoption
Reimagined enterprise onboarding/orientation into a self-paced program with higher human-touch moments, improving time-to-productivity, increasing belonging, and earning 4.5-star ratings from both new hires and leaders.
Designed and executed end-to-end change programs for medium-to-large organizations, including change champion networks, integrated training and communications, readiness activities, and post-launch reinforcement.
Built change measurement and reporting practices to surface adoption risks early and guide mitigation decisions and executive updates.
Deliver change and program support for business and HR operating model and process work, from current-state documentation through future-state design and governance.
Led end-to-end change management for complex transformations, aligning stakeholder engagement, communications, enablement, and reinforcement to drive sustained adoption beyond training completion.
Conducted change impact assessments and stakeholder analysis; built readiness and adoption plans, sponsor/champion strategies, and role-based enablement assets.
Designed integrated communications and readiness plans; supported post-launch stabilization through a hyper care approach (rapid feedback loops, issue triage, iteration).
Built measurement approaches and dashboards to track adoption, engagement, and effectiveness; translated insights into executive-ready recommendations and risk mitigation actions.
Delivered client-facing facilitation including workshops and interventions to improve alignment, team effectiveness, and behavior change across matrixed stakeholder groups.
Led enterprise onboarding and learning initiatives in a highly regulated environment, redesigning orientation for 8,000+ hires annually. Partnered with senior leaders and cross-functional stakeholders to align learning and change activities to operational outcomes, compliance requirements, and workforce readiness goals.
Reimagined onboarding/orientation into a self-paced experience with intentionally placed human touchpoints to improve belonging, readiness, and leader confidence; earned 4.5-star ratings and improved time-to-productivity.
Built curricula and role-based learning paths for complex processes and compliance/ethics training; improved accuracy and reduced process errors through performance support and reinforcement.
Implemented continuous improvement loops using learner data and performance metrics to optimize content, delivery, and engagement.
Jackie's L&D and change management expertise spans the full project lifecycle — from initial ideation through execution and long-term sustainment.
Each phase builds on the last — ensuring change is not just launched, but adopted, reinforced, and sustained across the organization.
Spalding University
Indiana University Southeast
Six Sigma Global Institute
Jackie combines formal education in business communication and specialized change management training bringing both academic rigor and practical expertise to every engagement.
Excel, PowerPoint, Teams, SharePoint; Excel-based reporting and dashboards
Jira, Smartsheet, MS Project-class tools
LMS governance exposure (Cornerstone)
Jackie brings 18+ years of change enablement, L&D, and strategic advisory experience to help your organization navigate complex transformations with confidence.
Jackie Heitkemper