Strategy, change, and learning leader with 18+ years guiding cross-functional transformation in regulated, matrixed organizations. Translates business priorities into actionable change and communication plans, governance rhythms, enablement interventions, and adoption metrics.
Known for senior-leader influence, strong facilitation, and building scalable practices that accelerate readiness, adoption, and sustained performance across new processes, systems, and operating-model shifts.
Core Competencies
Strategic Advisory
Business issue/opportunity framing, prioritization, roadmaps, dependencies, sequencing
Change Strategy & Execution
Impact and readiness assessments, stakeholder strategy, sponsor planning, reinforcement and sustainment
Reimagined enterprise onboarding/orientation into a self-paced program with higher human-touch moments, improving time-to-productivity, increasing belonging, and earning 4.5-star ratings from both new hires and leaders.
End-to-End Change Programs
Designed and executed end-to-end change programs for medium-to-large organizations, including change champion networks, integrated training and communications, readiness activities, and post-launch reinforcement.
Change Measurement & Reporting
Built change measurement and reporting practices to surface adoption risks early and guide mitigation decisions and executive updates.
Nov 2024 – Present · Independent
Pixil Bay Consulting
HR Change & Enablement Consultant
What I Do
Deliver change and program support for business and HR operating model and process work, from current-state documentation through future-state design and governance.
Key Contributions
Document current-state workflows, define future-state, and establish governance/standard work to improve consistency and compliance
Partner with HR leaders and SMEs to clarify scope, identify impacted stakeholders, confirm resource needs, and facilitate working sessions to align on best practices and standardized processes
Create integrated readiness assets (communications, training/performance support, support model) designed to sustain behavior change through and beyond go-live
May 2022 – Nov 2024 · Remote
Alight Solutions / Strada
Senior Change Management Consultant
Led end-to-end change management for complex transformations, aligning stakeholder engagement, communications, enablement, and reinforcement to drive sustained adoption beyond training completion.
Change Impact & Readiness
Conducted change impact assessments and stakeholder analysis; built readiness and adoption plans, sponsor/champion strategies, and role-based enablement assets.
Integrated Communications
Designed integrated communications and readiness plans; supported post-launch stabilization through a hyper care approach (rapid feedback loops, issue triage, iteration).
Measurement & Dashboards
Built measurement approaches and dashboards to track adoption, engagement, and effectiveness; translated insights into executive-ready recommendations and risk mitigation actions.
Client-Facing Facilitation
Delivered client-facing facilitation including workshops and interventions to improve alignment, team effectiveness, and behavior change across matrixed stakeholder groups.
Apr 2004 – May 2022 · Louisville, KY
Humana
Senior Professional, Learning & Development (HR/Talent)
Led enterprise onboarding and learning initiatives in a highly regulated environment, redesigning orientation for 8,000+ hires annually. Partnered with senior leaders and cross-functional stakeholders to align learning and change activities to operational outcomes, compliance requirements, and workforce readiness goals.
Onboarding Redesign
Reimagined onboarding/orientation into a self-paced experience with intentionally placed human touchpoints to improve belonging, readiness, and leader confidence; earned 4.5-star ratings and improved time-to-productivity.
Curricula & Learning Paths
Built curricula and role-based learning paths for complex processes and compliance/ethics training; improved accuracy and reduced process errors through performance support and reinforcement.
Continuous Improvement
Implemented continuous improvement loops using learner data and performance metrics to optimize content, delivery, and engagement.
From Ideation Through Execution & Sustainment
Jackie's L&D and change management expertise spans the full project lifecycle — from initial ideation through execution and long-term sustainment.
Each phase builds on the last — ensuring change is not just launched, but adopted, reinforced, and sustained across the organization.
Education & Credentials
M.S., Business Communication
Spalding University
B.A., Communication
Indiana University Southeast
Change Management Certification
Six Sigma Global Institute
Why It Matters
Jackie combines formal education in business communication and specialized change management training bringing both academic rigor and practical expertise to every engagement.
Tools & Analytics
Microsoft 365
Excel, PowerPoint, Teams, SharePoint; Excel-based reporting and dashboards
Program & Project Tools
Jira, Smartsheet, MS Project-class tools
Learning Platforms
LMS governance exposure (Cornerstone)
Ready to Drive Transformation?
Jackie brings 18+ years of change enablement, L&D, and strategic advisory experience to help your organization navigate complex transformations with confidence.